What essential information should a staff script include when answering the phone?

The correct answer includes a comprehensive set of details that are crucial for effectively managing reservations and providing excellent customer service. This information ensures clarity and professionalism during the phone interaction.

Including the name of the restaurant establishes the context for the call and reassures the guest they are speaking to the correct establishment. Sharing the staff member's name personalizes the interaction, fostering a friendly atmosphere. Capturing the guest's name is essential for addressing them appropriately and making them feel valued.

The number of guests and the time of reservation are critical components of the booking process, as they allow for proper seating arrangements and ensure the restaurant can accommodate the party effectively. Lastly, obtaining a contact phone number is vital for any follow-up communication, whether for confirmation or in case of last-minute changes.

The other options do not encompass all the important elements necessary for a thorough and professional response to a reservation inquiry, which is why they fall short compared to the comprehensive nature of the correct answer.